FAQs

What are the festival dates? 

The main festival takes place on 19th & 20th August 2023.

Entry into our festival is at 2 pm until 8 pm. We cannot accept any person(s) arriving after this time.

Where is customer service at the festival? 

Our customer service desk is at the main entrance point before entering the festival. 

Do I need a wristband to enter the festival? 

Please bring your E-ticket or paper ticket to the festival. VIP ticket holders will receive a wristband in exchange for their ticket.

General admission holders will use their ticket to gain entry into the festival and will not receive a wristband. 

Where is the festival?

The main festival will take place at Bedrock’s Douglass Site in Detroit, Michigan, United States.


What age do I have to be?

Afro Nation Detroit is an all-ages event. To purchase alcoholic beverages at the festival you must be 21 years of age or older, and produce a valid form of I.D.


What time is last entry?

The doors will close at 8pm. Please arrive early and allow extra time for queuing. If you decide to leave the festival, you will not be allowed back in. 


How do I become a vendor?

If you would like a concession at the festival, please apply here.


Who do I contact about press inquiries?

For all press inquiries please, please complete this form.

Where can I buy tickets?

Tickets are available to purchase here.


What’s included with a VIP ticket?

VIP tickets include the following:

  • Golden Circle Access (be within arms reach of the artist)
  • Access to exclusive festival VIP areas
  • Priority festival entry & wristband accreditation
  • An Item of exclusive Afro Nation merch
  • Luxury serviced toilets
  • VIP bars with faster service

What’s included with a GA ticket? 

GA tickets include the following:

  • Access to the main festival site on your chosen day(s)


What’s included in a family ticket? 

  • Entry for 2 adults plus 2 under 12-year olds


What is the difference between 1st and 2nd release tickets?

There is no difference between ticket releases other than the price. As more tickets are released, they go up in price, therefore the sooner you buy your ticket, the more you will save!  


Can I upgrade my ticket?

There are no upgrades available once the booking has been confirmed, please consider this when making your booking.


Can I buy a single-day ticket?

Yes, single-day tickets are available to purchase here.


Can I buy a ticket on behalf of a friend or relative?

Yes, only the lead booker’s details are required when purchasing a ticket. You will be able to log into your account and add your friends’ details after purchase. Head to the 'Your Account' section by logging into https://detroit.afronation.com/bookings.

 

When will I receive my festival ticket?

Ticket holders will receive an electronic ticket. This will be emailed to the lead booker closer to your experience start date. Tickets will only be sent if your balance is paid in full.

The ticket will also be available to download in 'Your Account' by logging into https://detroit.afronation.com/bookings You can print it or bring it on your smartphone.


How do I know my ticket is valid?

Only tickets bought from this website (powered by Easol) are valid, tickets from third-party sellers are not valid or genuine. To ensure you are buying a genuine ticket please follow the links & information on our website, please consider this before booking.


Where do I get my festival wristband?

VIP ticket holders can pick up their festival wristband from the festival accreditation area on-site. Opening times for accreditation will be disclosed in your festival info pack which you will receive closer to the festival.


Do General Admission ticket holders receive a wristband? 

There will be no wristband provided for General admission ticket holders. On arrival, you will have your ticket scanned to gain entry to the festival - your ticket is your access. Weekend general ticket holders are advised to hold on to their tickets as they will be required to re-enter the festival on the second day. 


What do I need to bring to guarantee entry?

Please bring your e-ticket and valid photo identification. Please note that the name on your e-ticket must match your identification.

You may be refused entry to the experience if you fail to produce the relevant documents for entry.

 

What constitutes a valid photo ID?

Photographic forms of identification such as a passport or driving license are acceptable.

 

Can I make changes to, or cancel my Ticket?

Our Tickets are non-refundable, non-transferable, and non-changeable once the booking has been made.

 

Can I re-sell my ticket?

You may not sell your ticket - Our Tickets are non-refundable, non-transferable, and non-changeable once the booking has been made.

 

What happens to my ticket if Afro Nation changes or cancels the experience?

We will do all in our power to ensure the experience goes ahead as planned. In the unfortunate event that we must cancel the event, we would refund you less any booking costs/fees.

 

What do I do if I delete or lose my e-ticket?

The ticket will also be available to download in 'Your Account' by logging into https://detroit.afronation.com/bookings You can print it or bring it on your smartphone.

 

What happens if I lose my wristband?

Wristbands will only be issued once. Broken or lost wristbands cannot be replaced so please look after them.


Do I need to create an account to make a booking?

In order to book tickets online for this festival, you will need to create an account during the booking process.

 

Who is the lead booker?

The lead booker is the person who makes the booking and is the first named person on the booking.

Only one person can be the lead booker, they will book tickets on behalf of the whole group.

The lead booker is responsible for the booking, and is the only person we can talk to regarding the booking details.

 

Can I book for a group if I don’t know the names of everyone coming yet?

You will need to enter the name of the lead booker only at the time of booking,

You will be sent an email 6 weeks before the event requesting customers' details of all other tickets in your order, if you are ready to add these details now, you can go onto your account section at https://detroit.afronation.com/bookings and hit the 'check-in' button, please note once you add these details to a ticket they cannot be changed.

 

Can I pay in instalments?

Yes, we have a payment plan option available. Please select the payment plan during the booking process to pay in instalments.

If you pay via payment plan, you will pay the first instalment at the time of booking and then pay the subsequent instalments monthly. The schedule must be agreed by you at the time of booking.

Please be aware the instalment amounts can differ between tickets, and that a payment plan option will not be available if you book after the 7th of July 2023.

Balance payments must be made as per the terms on your payment plan or you risk the booking being cancelled and losing any monies already paid.


Can I choose the amount of instalments in my payment plan?

No, the payment plan is fixed and the schedule must be agreed by you at the time of booking in order to proceed with the booking.

 

Can my group pay for their part of the experience themselves? / Can I pay using more than one card?

We do not offer split payments. If you are paying in full at the time of booking or if a payment plan is set up, payments will be made using the lead booker's card details.

Payment plan customers do have the facility to update their card details by logging into https://detroit.afronation.com/bookings 


I have a new bank card, how do I update my payment plan details?

If you have booked a payment plan and we have your card saved, you can update your payment details by logging into https://detroit.afronation.com/bookings 

It is your responsibility to ensure that the payment card details remain valid and up to date. If you need to change your payment card details you must do this before payment of the next instalment becomes due.


What happens if I miss a payment plan payment?

If a Payment Plan has been set up, we will automatically take payment of the instalment on each payment date within the Payment Plan. It is your responsibility to ensure payments do not fail.

If we are unable to charge your card, due to your card being expired, insufficient funds or it has been declined by the bank, don’t panic! We’ll attempt to take the payment again in seven days, giving you time to fix the issue or update your payment method.

Please be aware, if the same payment fails 3 times, then your booking is at risk of being cancelled.

All payments must reach us before the festival start date


When is my last payment due?

Balance payments must be made as per the terms on your payment plan or paid in full at the time of booking (whichever is applicable). Failure to make your payments on time may put your booking at risk of being cancelled. All payments must reach us before the festival start date

 

Will I have to pay a booking fee?

Yes, there is a 12.5% booking fee on the ticket price.

 

What to do if my credit card payment fails at checkout?

Check with your bank in the first instance, as they will be able to advise of the reason why your transaction has declined.

The issue may be because of the rollout of 3D Secure across all financial institutions, which is causing some technical difficulties for customers shopping online. To alleviate this, always ensure that your bank has your most up-to-date contact details, so you can verify the transaction.


How do I view my booking / log into 'my account' section on the website?

Once you've created your account you can log back into https://detroit.afronation.com/bookings to view what you've purchased, make a payment, and download your tickets, when they are available.


What do I do if I have forgotten my password?

Please follow the 'Forgot Password' link on the log-in page.

 

What do I do if the details are wrong in my booking or on my confirmation email?

If you believe that any details on your booking confirmation (or any other document) are wrong, you must advise us immediately.

Please contact us here.

Changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies within ten days of us sending the document to you.

 

How do I get there?

With Detroit Metropolitan Wayne County Airport being such a popular travel hub, you can easily find flights from most major US airports directly into the city


Where should I stay?

If you are traveling from outside of Detroit for the festival, there is a huge selection of quality hotels and apartments to match all budgets that you can choose from.


Is there parking available?

More information will become available on parking

How hot is it in Detroit?

In August in Detroit, daily high temperatures stay around 82°F to 78°F, rarely falling below 70°F or exceeding 90°F, with an average of 14.8 hours of sunshine each day.


What currency do I need to bring?

The official currency used is US Dollar, which can be bought easily at the bank, the post office or at the airport.


What is the local language?

The main language spoken in Detroit is English.

Can I bring food and drink into the festival?

No food or drink will be allowed into the festival site. There will be a wide range of food and drink available to purchase inside the festival.


Can you bring cameras to the festival?

Professional cameras (with interchangeable lenses) without an approved photo pass are not permitted.


Can I go in and out of the festival each night?

There is no re-entry into the main festival site each day. If you decide to leave the festival, you will not be allowed back in. 


Can I sell merchandise at the festival?

We reserve the right to confiscate any items you are selling without our approval.


Will I be searched upon entry to the events?

You may be searched at the entrance to the festival. Any items which may reasonably be considered for use in an illegal or offensive manner, or which may cause danger or disruption to any person at the event, will be confiscated.

Any illicit drugs (including legal highs), illegal substances or weapons found, will be confiscated. You may be ejected from the event and it may lead to an arrest. The dealing in or use of illegal drugs is not condoned by Afro Nation.

Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities within the venues may be searched at any time.

Please allow plenty of time to get into the event, for event entry procedures, wristband/ticket checks, and searches.


What Items are allowed and prohibited at the festival?


The following items are *ALLOWED* at Afro Nation Detroit, but subject to search upon entrance: 

  • Small bags, single-compartment backpacks, plush backpacks, purses (maximum 12" x 12")
  • Earplugs
  • Fanny Packs
  • Gum (Must be sealed upon entry)
  • E-cigs/vapes (no E-liquid or E-juice of any kind will be allowed)
  • Baby strollers
  • Binoculars
  • Blankets, sheets, towels
  • Cameras (no detachable lenses) - must be without equipment attachments such as camera stands, selfie sticks, tripods, and monopods
  • Empty CamelBak-type hydration packs and water bottles, and plastic or aluminum water bottles
  • Rain ponchos / umbrella (hand-held ONLY and no bigger than 42 inches when open)
  • Flags/banners or handmade signs (no corporate / company-branded materials, no hard flagpoles)
  • Hula hoops
  • Personal misting fan with bottle no larger than 1.5L (must be empty upon entering the event)
  • Sunscreen lotion


The following items are *PROHIBITED* at Afro Nation Detroit: 

  • Aerosol containers, including sunscreen and personal beauty products
  • Any and all professional audio recording equipment
  • Shoulder-mounted video cameras
  • Cameras with detachable lenses, camera stands, monopods, tripods, attachment sticks (selfie sticks) or other commercial equipment
  • Drones or any other remote flying device
  • Laser pointers
  • Coolers of any kind (Exceptions may be made for medical use)
  • Framed backpacks
  • Glass and metal containers of any kind, except for aluminum water bottles
  • Illegal and illicit substances of any kind
  • Outside food or beverage (including alcohol)
  • Large purses, bags or backpacks (over 12" x 12")
  • Skateboards, scooters, bicycles, wagons, carts or any personal motorized vehicles (with the exception of disability-related items)
  • Professional radios or walkie-talkies
  • Unauthorized/unlicensed vendors are not allowed
  • No solicitation and/or promotional materials including handbills, flyers, stickers, beach balls, give-aways, samples, etc
  • Weapons or explosives of any kind
  • Fireworks
  • Bicycles inside festival grounds (free bike valet is available east of the festival entrance)
  • Carts or wagons of any kind


ACCEPTABLE FORMS OF ID

  • Any US government-issued driver’s license or ID card containing a photograph and date of birth
  •  US or foreign government-issued passport containing a photograph and date of birth
  • Foreign government-issued driver’s license/ID with color photocopy of passport
  • Temporary DMV documents proving you are currently renewing a license—ONLY if accompanied by passport or expired license 

 


During the festival, there will be security, and staff on duty. For any emergencies, locate a member of staff, who will be able to assist or locate the correct assistance.

If a serious or life-threatening crime is being committed, please contact a member of staff or police officer immediately.

If, in the unlikely event you cannot find someone, please call 911 (the US Emergency Number).

Does the festival offer special assistance?

To book accessible tickets please reach out to us with your requirements and a member of our team will advise you further. Please contact us here.